AN INVESTIGATION into the alleged inappropriate behaviour of a Young's Bus Service Rockhampton school bus driver is underway.
A passenger on the bus at the time of the incident,16-year-old Dylan Jackson, said he was alarmed over the bus driver's actions on the Wednesday afternoon Gracemere service.
"The bus driver missed the first drop-off and my mates and I at the back of the bus yelled out to him that he missed it because there are people that get off there," Mr Jackson said.
"He pulled over and jumped on to the microphone and said it was our fault he missed the stop because we were making too much noise; but the bus was near silent.
"He then said the radio is meant to be set to a volume of 15 and if he can't hear the radio over us then we have to sit on the side of the road for five minutes in complete silence because we couldn't do it the f****ing first time.
"I catch the bus every day, morning and afternoon, so I was really surprised at his actions and others were quite angry."
Young's Bus Service is aware of the incident and wish to apologise to the public.
"This is a regrettable, isolated incident that displays poor behaviour by both bus driver and students on board. The incident is currently being investigated," a spokesperson for the company said.
"Young's Bus Service apologises for the poor behaviour displayed by this staff member."
The company said the driver in question was a new employee and they were disappointed in his actions.
"The bus driver involved is a new driver who has been working with Young's for approximately four weeks," a spokesperson said.
"Having completed all of the necessary training required (as well as extra training for the extra school student intake expected for the start of the 2015 school year) and two weeks of on-the-job training with a senior mentor, Young's were completely surprised to hear of this incident.
"Surprised and completely disappointed as the new driver makes up 2.63% of Young's workforce and is an unfair example to the community regarding other Young's bus drivers with impeccable character and service.
"This incident has provided Young's with an opportunity to reassess the driver professionalism training and customer service training provided, as well as the screening process undertaken for all drivers.
"We would like to reassure the community that Young's Bus Service staff members (as a whole) are positive and proud of their role in the community and we hope to achieve improved customer service as a result.
"Young's Bus Service enjoys connecting communities and providing easy access for all."