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Frank tells Telstra it would be faster to fix it himself

Frank Ewing was left without communication for an entire week after Telstra experienced a main cable cut Photo Trinette Stevens / Morning Bulletin
Frank Ewing was left without communication for an entire week after Telstra experienced a main cable cut Photo Trinette Stevens / Morning Bulletin Trinette Stevens

AFTER spending seven days without landline or internet services to his Naughton St property, Frank Ewings rang Telstra and offered to fix it himself.

The retired telephone linesman, who spent 15 years in the industry, said he was left bitterly disappointed by the time it took the telco giant to respond to the cable fault.

Frank said the seven day wait was "unacceptable" not only for him, but for his neighbours as well.

"This whole street was off... the poor old lady across the road has a medical condition, thank goodness she didn't have a heart attack," he said.

"I couldn't do a thing... the amount of time you just sit around and wait for something to happen.

"Today, compared to back in the 60s and 70s, the service is just non-existent."

Another hurdle for Frank was his grandchildren, who were left to entertain themselves for a week.

"I do a lot of looking at the internet, YouTube and things, but the main thing was the grandkids," he said,

"They were lost, absolutely lost without the internet."

Frank said the service cut out on Monday, February 2, and initially thought it was caused by Fitzroy River Water works down the street. At first, he said, he thought they may have damaged a cable with a digger but later removed that as a possibility.

Telstra area general manager Kris Carver said the outage occurred on Tuesday night, with workers replacing more than 300m of cable to repair the damage.

"While the exact cause is unknown, there appeared to be some damage in the past which had resulted in some wear and tear damage to the insulation that protects the joints and the cables," he said.

"Recent rains then managed to infiltrate into the cable, causing damage and a loss of service.

"We understand this can be frustrating for customers and our technicians have worked to repair the damage as quickly as possible."

It is understood last week's rain may have also hindered repair efforts.

Topics:  cable telstra



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