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Serving it up on the net

A Facebook page has been started which rates customer service in Mackay.
A Facebook page has been started which rates customer service in Mackay.

WHEN Rodd Jensen returned to his hometown of Mackay after a 24-year absence, he was disappointed to notice the region still lacked good customer service.

"I found it was just there you go, if you don't like it there's the door," Mr Jensen said.

Not content to accept the status quo, Mr Jensen has recently created a Facebook page which aims to praise businesses that practise good customer service while publicly denouncing those who don't.

The site is called LOST (Lack Of Service There) POST (Plenty Of Service There), and can be found by using the Facebook search tool.

Mr Jensen said his own experience in the hospitality industry had encouraged him to create the site.

"I left (Mackay) at 17 to learn what I do because there was nowhere up here that supplied any training, or if (there were) they were few and far between," Mr Jensen said.

"I'm a manager in the hospitality industry; that's what I've done the majority of my life. But in life I look for treatment of a person, not just a dollar sign or a number, basically."

Mr Jensen said as moderator of the site, he would make sure posts were made in a constructive, not defamatory manner.

"It is in no way to be defamatory and all posts come to me," he said.

"I will contact the business themselves, the public relations department or management to query if it's just one little thing ... (or) if it's an ongoing ... problem.

"No staff are individually mentioned on the page."

Reader poll

Do Mackay stores have good customer service?

This poll ended on 12 November 2012.

Yes - 14%

No - 85%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Topics:  customer service, facebook page


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