Opinion

You want me to serve myself? What's in it for me?

IS IT just me or do others get more than a bit peeved when we are forced to "put ourselves through the checkout".

It's faster . . . more convenient . . . but for whom I ask?

I for one am taking a stand. Yes I know we have to go with the times but if you want me to serve myself then pay or reward me to do it.

In this past week, again, I have been asked to go though the self serve section with my groceries and items also bought at another store.

The look on the staffs faces when they approached me and asked me to put my weekly grocery shop etc through the self serve check was priceless.

I simply asked if they were going to put my order through and pack into bags for me. Their answer was that "no they would help me and show me just how easy it is to do it myself".

Wrong reply for this lady. As I said "if you want me to serve myself . . . reward me to do so".

Does it really matter some may say. Well to me it does matter.

I am not being lazy or stubborn, I just do not see any benefits for me to do it myself.

I understand the need to keep costs controlled BUT again I ask "what difference does it make FOR ME if I go through the manned checkout instead of the self service checkout. The answer NONE!

To those companies who use the self service payment system . . . you can keep it. Give me good old personal service any day.

Self service is impersonal, cumbersome and heaven help you when the correct price has not been programmed into the computer.

It is bad enough in normal circumstances at the standard checkout when the price is incorrect . . . but at the self service . . . don't try it . . . let's just say it is not a good experience.

So if companies want me to serve myself to help keep their costs down . . . reward me for doing so . . . otherwise I will continue to go through the normal checkout . . . thank the staff for their help and leave feeling that I have a least taken one small stand for staff and the pressures they are being placed under due to this downsizing of staff and services.

I choose good personal service any day! In this instance both services staff manned checkout or self service both cost ME the same, so I ask "do you REALLY want self service with that".

Topics:  60ish and loving it, blog, di warr, editors picks, opinion, shopping, toowoomba




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