News

Telstra customers offline for over 20 hours

Hardware manager David Roberts at Harvey Norman Rockhampton had full service on his optus phone during the Telstra outage. The big wet, Australia Day weekend in Rockhampton 2013. Photo Sharyn O'Neill / The Morning Bulletin
Hardware manager David Roberts at Harvey Norman Rockhampton had full service on his optus phone during the Telstra outage. The big wet, Australia Day weekend in Rockhampton 2013. Photo Sharyn O'Neill / The Morning Bulletin Sharyn O'Neill ROK260113soptus2

AS torrential rain battered Central Queensland,  Telstra customers across the region were left disconnected from the world for over 20 hours between 2pm yesterday and 11am today.

But Rockhampton Harvey Norman hardware manager and Optus user David Roberts was one of the few lucky people able to keep in touch.

"Optus was down for a little while yesterday but nothing compared to Telstra," he said.

Torrential rain yesterday washed out two of Telstra's main cables, located south and north of Rockhampton.

David said a few people had purchased pre-paid Optus wireless USB devices this morning in the hope of re-connecting with cyberspace.

"It just shows how lost people are without (internet), especially Facebook," he said.

Telstra area general manager for Central Queensland and Sunshine Coast Kris Carver said helicopters assessed the damage earlier today.

"The only way in to these areas was by chopper," he said.

"We've made some temporary patches on the damaged cables which should hold up the network until trucks can get in to do the permanent fixtures."

While Mr Carver could not put a number on the customers affected, he said the majority of mobile phone users had issues with service.

Eftpos machines were also down for a number of businesses.

Mr Carver said Mt Morgan was still offline.

He urged anyone with faults to report to call 132 000.

With Rockhampton not entirely out of the woods, David urged people to make sure they were prepared for any further power or communication outages by following a few simple tips.

  • Charge up your laptop
  • Grab a surge protector to use during inconsistent power
  • Dim the screen of your lap top and disconnect wireless
  • Get yourself either a pre-paid or monthly wireless USB device

Topics:  electronics harvey norman mobile phone network telstra



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