Telstra outage hits millions, telco offers "free data day"

TELSTRA is once again begging for forgiveness from millions of customers after its network failed for "about half" of its users  on Thursday night.

That equated to 8 million Telstra customers.

In a statement released on Friday morning, chief Andrew Penn said while the telco couldn't say what caused the outage, it appeared that a huge volume of customers were kicked off the network simultaneously, which then meant their connections were attempting to rejoin the network at the same time.

As penance, Telstra will give customers a "free data day" on Sunday April 3, 2016.

Customers do not need to do anything to access this free data.

They have, however, responded to the outage by lampooning the communications giant on the internet.

This is the second time in two months the telco has had a massive network failure, followed by a day of free downloads.

In February, about 800,000 Telstra customers lost internet and phone access.

As an apology, Telstra gave customers a free data day the following Sunday.

"While this is unrelated to a network outage last month, the congestion caused by people reconnecting to the network was similar," Mr Pen said.

Were you affected by the Telstra outage?

This poll ended on 18 April 2016.

Yes - 92%

No - 7%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

"Following the last event we started a major process and engineering review of the network, which includes global network experts, to understand how it occurred. 

"We will add the lessons learned from this incident to that review.

"Once again I apologise for any inconvenience we have caused. 

"You expect seamless mobile service with Telstra and it is our responsibility to ensure that is delivered day in, day out."


Telstra customers complaining over another outage

IF you can't get through on your mobile phone, you aren't alone.

Telstra are working to restore mobile phone service to customers, including some in Central Queensland. 

On social media Telstra said they are aware of the issue and are working on it.

A Telstra spokesperson said they are aware of an issue affecting mobile customers, stopping them from making/receiving calls and using data.

"We are looking into the cause of this issue and apologise for the inconvenience this is causing. We are doing everything we can to restore services as soon as possible," they said.

Customers can monitor the service here.

Topics:  editors picks mobile phone telstra

Toyworld employees 18 staff in eight weeks

EMPLOYED: Toyworld's Sandi Svendsen, owner Katrina Boyce and Kel Mulhall.

TOYWORLD Rockhampton is a true employment success story.

Man almost bashed with a cinder block

Rockhampton Court

An assault could have easily turned into a murder if not for a shout

Wowan grass fire extinguished

photo Lea Emery / Fraser Coast Chronicle

EMERGENCY crews are responding to a fire at Wowan.

Local Partners

Plans for Singapore in Shoalwater Bay topic of forum

A free forum next month will discuss how to prepare for business and defence with Singapore


OKTOBERFEST: Rachel Driemel, Tori Clayson, Naomi Clayson, Emily Garner and Proll at the Emu Park Oktoberfest last year which is on tomorrow at Bell Park.

LOOKING for something to do this weekend?

REVIEW: Teamwork makes this dream show truly magical

MAGICAL MUSICAL: Matthew Dennis and Catherine Schwarten star as Caractacus Potts and Truly Scrumptious in RMU's production of Chitty Chitty Bang Bang.

Don't miss this fantasmagorical musical in the Pilbeam this weekend

WATCH: NASA space station is live, see the view from above

In this picture taken from NASA's International Space Station from April 2015, the SpaceX Dragon is captured with the 57.7-foot-long Canadarm2 robotic arm before its installation to the Harmony module.

See the world from a new perspective as space station passes Rocky

Mariah Carey and James Packer discussing relationship

Mariah Carey and James Packer are discussing how to work things out

January Jones: Take time away from your phone

January Jones needs time away from her phone

Mel C won't return to Spice Girls for daughter

MEL C is adamant she won't reunite with the Spice Girls

60's British rock legends to return to Australia

The Troggs will play a string of dates across Australia in November.  Photo Contributed

We all remember 'Wild Thing' and now you can hear it live.

Depp jumps ship from agency of 25 years

Johnny Depp has signed to CAA after 25 years with the United

Orlando Bloom 'buried' Katy Perry in birthday flowers

Orlando Bloom "buried" Katy Perry in flowers for her birthday

Want to own one of Australia's best restaurants?

TOP GONG: Mooloolaba Spice Bar has been named in TripAdvisor's Top 10 Australian restaurants for 2016.

Here's your chance to pick up one of the Coast's favourite eateries

Coast biggest rental drop in Qld

Vacancy rates for the September quarter.

Vacancy rates on Coast a promising sign

Tough times in CBD: Woolies says goodbye Ipswich

Woolworths in the Ipswich Mall.Photo: Rob Williams / The Queensland Times

The last day of trading will be January 1

Low rent helps teen get ahead

Yeppoon Real Estate principal and owner Esme Coren at one of their rental properties in Yeppoon.

Low rent great for tenant, not for owner

Look at me! Kath and Kim home up for sale

Kath and Kim from the iconic Aussie TV series.

'Crack open the Baileys and grab a box of BBQ Shapes'

Ready to SELL your property?

Post Your Ad Here!