Faster and cheaper dispute resolutions open up for housing

DISPUTES between home owners and builders can now be resolved faster and cheaper under changes to the Queensland Building and Construction Commission which come into effect today.

The commission, in addition to the introduction of an early dispute resolution service, will now offer an internal review process to allow anyone dissatisfied with its decision to have it reviewed without the need to appeal to the Queensland Civil and Administrative Tribunal.

Housing Minister Tim Mander said on Monday the new early dispute resolution service would make solving problems between builders and families far less stressful than in the past.

"Contract disputes are never pretty, but when you are talking about disputes between mums and dads who are making the biggest investment of their lives, and builders whose livelihoods could be on the line, it is only natural that emotions can run high," he said.

"In the past there was no assistance for families, or for builders, until the contract had either been terminated or completed, which meant the process could drag on for months.

"This new service will significantly reduce the cost that disputes can place on consumers and contractors as well as substantially reducing the time it takes to resolve them, without legal action."

Mr Mander said customers would be able to access information and advice from the commission at any time after the establishment of a 24/7 call centre.

For further information visit http://www.qbcc.qld.gov.au or call the new hotline on 13 93 33.



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