Christy?s first to claim call

CHRISTY Burr doesn't muck around when it comes to an- swering the phone.

The Rockhampton Bunnings Warehouse service desk super- visor blitzed the competition in a special phone test yesterday.

The Morning Bulletin rang 10 of Rockhampton's biggest busi- nesses and government depart- ments from 11.30am to noon to see just how long it would take to speak to someone.

We rang the general inquiries number in each case and when presented with a pre-recorded phone menu, opted again for general inquiries.

Bunnings was the surprise winner of the number one spot after fairing poorly in similar tests conducted by The Capri- corn Local in June and Septem- ber 2003.

Both times Bunnings' number rang out, but yesterday they took the top spot with a two-sec- ond response.

Christy, who has been with the business for three years, said it was luck that she had an- swered the phone so quickly.

"We try as hard as we can to get the phone, but without a full- time receptionist all we can do is try our best,'' she said.

Christy admits she's no stranger to phones, regularly messaging and speaking with friends on her mobile.

Central Queensland Universi- ty came a close second on three seconds, followed by Rockhamp- ton Hospital with five seconds.

At the bottom of our list was a clear loser, Centrelink, with a waiting time of almost eight minutes.



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