Cathy blitzes the field
A WOMAN working in a traditional man’s world, Cathy Markwell, went to extra lengths in her plumbing supplies workplace to succeed.
And in being announced Capricorn Coast’s Employee of the Year on Friday night, Cathy has proven herself, impressing the competition judges.
Cathy started her job over three years ago working on the trade counter at Tradelink, Yeppoon, and admits she had a lot to learn, with 98% of her customers tradesmen.
When she noticed most of the tradies were going to her boss for advice she decided she was going to learn it all.
“I was determined to be able to answer any query,” Cathy said.
“Product knowledge in this industry is a big thing.”
So when customers came in she asked simple questions, like what they were using the items for, and then went to see products once they were installed, to get a feel for the industry.
Then to get a rapport with her clients she kept a book with their names, the jobs they were doing and even the vehicles they drove, so when they came in she could remember them.
“My little black book, they used to call it.”
With her product knowledge down pat, now working as assistant manager, Cathy still focuses on giving the best to her clients.
“I know how passionate I am about customer service.”
While Cathy said it felt good to be named Employee of the Year she said she was just happy to keep a smile on her face and share a joke with her customers.
Tradelink branch manager Ray Ashton said she went out of her way to help people.
The Employee of the Year is an annual award hosted by The Capricorn Coast Mirror in conjunction with Keppel Plaza Amcal Pharmacy.
Mirror manager Wayne Hoey said while most towns had a “best in business” type of awards event, they wanted to do something to promote customer service.
Nineteen were nominated by the public.
An award was presented to Michelle Trzeciak from the Railway Hotel for Employee of the Year by popular vote.
Product knowledge in this industry is a big thing