The City Slider speaks out after refund complaints
OWNERS of The City Slider have reassured customers there will be a refund resolution within the fortnight after the failed Rockhampton event lost the company around $150,000.
"We apologise to the people of Rockhampton for this," a spokesman for the company said.
"It is devastating for us and we hope we can come to a good resolution.
"This has had a massive impact on us... We will have a firm decision in a fortnight and if people want a refund from there, they can get one."
The "drama" comes after The City Slider event scheduled for Rockhampton in October was cancelled due to safety concerns after a strong wind lifted equipment.
The cancellation caused an online uproar over refunds, and after weeks of "no response", Rockhampton man Ian Weir said he had had enough.
Ian said he lodged a complaint with the Office of Fair Trade over the refund.
"We had purchased $200 worth of tickets that they are not refunding under the pretence of rescheduling," Ian said.
"I know it wasn't their fault it was cancelled, but you can't just withhold people's money for that long.
"$200 is $200, I won't lose sleep over it but there are probably a lot of people with kids who can't afford to lose that."
The spokesman from The City Sliders said Ian's move came as a shock, after what they thought was transparent communication with customers.
They said the company was still working on rescheduling the event for Rockhampton.