Lion Creek Road resident Pauline Jasperson is outraged that Rockhampton Regional Council told her she needed to clean up her yard which she says has always been well maintained.
Lion Creek Road resident Pauline Jasperson is outraged that Rockhampton Regional Council told her she needed to clean up her yard which she says has always been well maintained. Chris Ison

Council letter outrages resident

HAVING kept a well-maintained yard for 48 years, Rockhampton's Pauline Jasperson was reduced to tears when she received a letter telling her to clean up her act.

The Rockhampton Regional Council wrote to the 83-year-old about her Lion Ck Rd property, saying it was "unsightly or overgrown".

Pauline was outraged and contacted The Morning Bulletin to share her story.

"It must be a mistake because I always keep my yard neat and tidy and I couldn't believe it when I got the letter," Pauline said yesterday.

A stressed Pauline contacted the author of the letter twice but received no reply.

"If it's an error, I'd like an apology because for someone who makes an effort to look after their yard, it's upsetting to get this letter," she said.

A council spokeswoman yesterday said the Rockhampton Regional Council followed a process after receiving a complaint about a property.

"Sometimes the property address reported to council may be incorrect, and if the yard of the address given is compliant with local laws, no further action is taken," the spokeswoman said.

"The first step of this process is to send the occupant or owner a courtesy letter, affording them the opportunity to clean up or rectify the problem, if needed, before council officers inspect the property.

"Once the property is inspected and if the yard is found to be compliant with local laws, that is the end of the process. If the yard is not compliant, a compliance notice may be issued and if the problem is not rectified, it may result in a fine being issued.

"The council is unable to immediately inspect every property brought to its attention and sends these courtesy notices in an attempt to resolve the situation quickly."

Never in 48 years of living here have we had anything like this, and we've always kept our yard tidy, so I was very offended when I got the letter - Pauline Jasperson



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