AN "INTERNAL co-ordination error" within Western Downs Regional Council forced grieving son Clint Gee to dig the burial plot for his mother's ashes at Wandoan cemetery.
Having travelled from Redbank Plains to Wandoan for the ceremony, Mr Gee said he was gutted to find the work not done.
"It was a sombre day in itself, knowing what we had to do. I looked around the cemetery thinking maybe they'd dug the hole at the wrong grave," he said.
Mr Gee said he was lucky to have a shovel in his car when he went to place his mother's ashes at his father's grave.
Following his mother's wish to be reunited with her husband, Mr Gee said he had gone through the process to make sure he could change the headstone in the future.
Mr Gee said the short ceremony turned into a drawn-out process as he worked out how to dig into the harsh Wandoan dirt.
Mayor Ray Brown said the council provided an apology and refund to the family.
"Measures have now been put in place to help ensure that something like this doesn't happen again," Cr Brown said.
"Council, and particularly the staff involved, apologise and express sincere regret at having caused distress and upset to Mr Gee and his family."