Customers still seeking Yeppoon & Rocky water slide refunds
DISGRUNTLED customers of the Rockhampton City Slider event and the Yeppoon O'Sheas Slide City Australia attraction have taken to social media to demand answers.
Parts of Rockhampton and the Capricorn Coast were transformed into slip and slide city when the City Slider set up in Rockhampton's Albert St on October 3 and O'Sheas Slide City Australia 300m inflatable slide took over Yeppoon's Daniel Park on September 5.
Both the events turned into flops due to water issues at the Yeppoon event and unpredicted dangerous winds cancelling the Rockhampton event.
Customers have since taken to social media to air their frustrations over a lack of contact from the companies.
Customers who attended the Rockhampton City Slider event posted on the company's Facebook page, requesting answers.
"I sent a private message on Facebook to you four days ago and it indicates that you typically reply in a few hours, well this has not been the case, I have had no reply to my message - Can you tell me if a decision has been made about whether the cancelled Rockhampton slider is going to have a new date or if we will be getting a refund? It's been two months, surely something has been decided??," one customer said.
Other Rockhampton customers responded to the post with similar stories, while others said The City Slider had promised refunds within 10 days and they had not been received.
Some customers claim The City Slider have told them the event has been rescheduled for late February.
The Morning Bulletin contacted The City Slider multiple times last week for comment but have received no response.
Meanwhile, customers of O'Sheas Slide City Australia's Yeppoon event have shared the same frustrations with many also not receiving refunds for the failed event.
A post by Slide City Australia on the company's Facebook page indicates they are selling the business.