John Blanchfield is upset that the Rockhampton ECU branch is closing. Photo Sharyn O'Neill / The Morning Bulletin
John Blanchfield is upset that the Rockhampton ECU branch is closing. Photo Sharyn O'Neill / The Morning Bulletin Sharyn O'Neill ROK1902136sunion1

Credit Union closes doors as digital age continues to grow

THE digital age has closed in on another victim.

A growing reliance on electronic and online transactions has forced the closure of the Rockhampton Electrical Credit Union branch.

Last week, the specialised bank notified members that the branch, at the Ergon Energy building on Fitzroy St, would shut its doors for good on March 15.

It follows the closure of the Mackay branch and will be joined by the branch in Gladstone later this year.

John Blanchfield, who has been a member of the ECU for over 20 years, said the loss was a "blow to Rockhampton".

"It's just another face-to-face customer service gone," he said.

"It's really sad."

The former energy worker said while he was up to speed on internet and telephone banking, a number of the union's elderly members would struggle with the transition.

The closure also comes after Ergon Energy announced ECU would no longer act as one of their receipting agents from February 28.

"Ergon payments make up a significant component of ECU's branch business and their withdrawal will have a significant impact on the overall viability of continuing to provide face-to-face services to members in this location," a letter addressed to ECU members said.

ECU chief executive officer Colin Daly said it was a normal state of business and the organisation would continue to maintain a strong relationship with Ergon.

Mr Daly said many members weren't happy initially but had since accepted the imminent closure and understood the reasons behind it.

He said as a result, three staff would lose their part-time positions.

Members and those who used the branch to pay their Ergon bills will be able to complete their business using online services and at Australia Post branches.



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