News

Woman's epic Kmart complaint goes viral

Residents have spoken of their dissatisfaction with a new layout at Kmart.
Residents have spoken of their dissatisfaction with a new layout at Kmart.

A TOOWOOMBA woman's rant about her treatment at the Grand Central Kmart has gone viral and highlighted dissatisfaction in the community with a controversial change.

The customer attended the store on Tuesday to have a security tag removed from a pair of tracksuit pants she purchased weeks earlier.

She only realised the security tag was on the clothes when she went to wear them.

The problem arose when she walked into the store - with the tracksuit pants and receipt in hand - and headed to a counter to have the tag removed.

The woman wrote she had "never felt so embarrassed and humiliated" as when staff questioned her about whether she'd purchased the tracksuit.

She said: "Staff discussed the matter while I stood waiting, (a) crowd looking on as if I was a thief.

"Apparently they had to get confirmation that I hadn't stolen them before I was allowed to leave the store."

She asked what the hold up was and was told "there are dishonest people around" and she "could have walked in with a receipt and empty bag, picked up the tracksuit and took it to counter to get tag removed".

The woman said she was lectured about the importance of showing staff items at the front of the store before proceeding to the central checkouts.

"This bit of information about returns/issues would of been nice to know before I entered the store," she said.

She then took aim at the controversial new layout at Kmart which moved the checkout from the front to the centre of the store.

"Newsflash Kmart: had your store still been in the original layout with customer service and checkouts at the front of the store I would not have had to walk through your store to sort out my issue and in turn would not have had to be treated and viewed as a thief," she said.

The angry woman said the layout was seriously flawed.

"Who in their right mind would think paying in centre of the store is a good idea?" she questioned.

She called for change: "Save everyone the time of double handling and to avoid having to treat every customer like a thief and reposition the counters to the front of the store."

Her post to the Kmart Facebook page received hundreds of likes and dozens of comments.

A spokeswoman reached out to her and said: "We're sorry to hear of your experience and would like to look into it further."

 

Do you like the new layout at Kmart?

This poll ended on 19 June 2017.

Current Results

Yes

5%

No

94%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

A Kmart spokeswoman told The Chronicle the store had evolved the store format in response to growing changes to the way customers lived and shopped, in order to make their lives easier and ensure a more improved shopping experience.

The spokeswoman said: "Our innovative new store layout is centred around three product worlds, Home, Clothing and Kids. These new worlds are designed to make it easier for customers to find products, customers will see products grouped together in these specific areas to make their shopping experiences as easy and enjoyable as possible.

"Self-serve and central checkouts, and a combined service counter with layby and photo processing, will provide customers with a convenient way to access these areas.

"Store entrances will now be free of queues and clutter, allowing customers to enter and exit with ease."

Other residents backed the woman on her stance regarding the layout, with some calling it "terrible."

Sharon Everson wrote: "I agree totally. You are really looked at when you exit the store with bags now. It's such a silly setup with checkouts in the middle of the store. The lady on the door looked stressed trying to check everyone who was walking out with bags."

The Chronicle attempted to speak with the customer for further comment. 

Topics:  editors picks toowoomba



8 things you didn't know you could do at North Straddie

NORTH Stradbroke Island is the perfect getaway whether you plan to stay for a day, a week or even a month.

A whisky-lover's blurprint to Brisbane's best bars

Check out The Gresham for some old-school fine drops.

SCOTCH, Whiskey and Whisky; it all gets a bit confusing.

Your guide to the best Brisbane markets

Enjoy the beautiful offerings of one of Brisbane's many markets.

WHO doesn’t love a good market!?

Ain’t no mountain high enough

No Caption

Brisbane's dishing up the mountain-hiking goods!

Six hideaway bars to escape winter chill

The Gresham's charm will win you over before your first sip.

THESE are the perfect places to hang this winter.

Our six art gallery picks for a creative day out

Queensland's Gallery of Modern Art always has a fun, exciting and interesting exhibition on show for the whole family to enjoy.

YOU'D be mistaken in thinking Brisbane wasn't an arty city.

Brisbane's arts and culture events centre stage

You loved the film, now you're about to love the musical. Don't miss The Bodyguard The Musical in Brisbane this July.

THE arts and culture events you don't want to miss.

Telstra 'teething problems' costing Rocky people thousands

Workers install a NBN cabnet at Agnes Street as work started on the roll out in Rockhampton late 2015. Photo Allan Reinikka / The Morning Bulletin

OUT OF TOUCH: Telstra NBN debacle claims its second CBD business.

New views: Young Rocky boys change tune of city's cops

HATS OFF: Montell Oram, Justin Bray, Travis Davidson, Lachlan Savage, Kaleib Bartholomew, Jai Crocker and Robert Jackson-Hackett all graduated with flying colours.

When they used to see cops their first was panic

Breaking: Rollover in CQ town

Police.

Road train rolls on CQ highway

Local Partners

Prince Harry says young royals don't want to take the throne

Prince Harry admits no one in the royal family particularly wants to be king or queen

Rebel Wilson to give away her defamation payout

Actor Wilson says she won't keep a cent of her defamation payout

What's in store for Nina and Billie on Offspring?

Kat Stewart and Asher Keddie star in season seven of Offspring.

Proudman sisters return, but their lives aren’t slowing down.

What's on the big screen this week

Mark Wahlberg as Cade Yeager in a scene from the movie Transformers: The Last Knight.

STUDIOS begin to roll out their school holiday offerings.

MOVIE REVIEW: Rough Night is rude, shocking and funny

Zoe Kravitz, Jillian Bell, Scarlett Johansson, Illana Grazer and Kate McKinnon in a scene from Rough Night.

FOUR best friends reunite for a wild weekend, what could go wrong?

Grinspoon to smash footy gig curse

Pat Davern and Phil Jamieson wearing their true colours.

THE battle for State of Origin rock supremacy is on.

Stars on way as Rocky's $4M entertainment centre opens in months

L-R Builder Brad Ganter of Mikasa Developments and Brad Korte at Korte's Resort in Parkhurst where they are exapanding the site to include a 500-seat function venue.

SECRET'S OUT: New venue will hold 500 people, and generate many jobs

Mining giants in fight that could spell disaster for NQ town

STAND OFF: There are perfectly good homes for workers, but mining company QCoal could be forced to build a camp and the deserted streets and empty houses of Glenden would remain.

How two mining companies could ruin this small town

Home owners settling to make way for Mackay Ring Road

The Clarkson family's home was moved just down the road from their former land at Stotts Road, Te Kowai, which was resumed by TMR.

But some are still clinging on, fighting for a better deal

Three historic M'boro hotels on the market

The Lamington Hotel Motel, Maryborough. Photo: Valerie Horton / Fraser Coast Chronicle

Three historic Maryborough hotels are on the market.

Renters warned about online real estate scam

The scam ad for a property for rent in Albert Park.

Australian renters have been warned about an elaborate scam

Ready to SELL your property?

Post Your Ad Here!