READERS DISCUSS: insurance repair jobs post Cyclone Marcia
LEIGH Krautz is fed up with southern contractors blowing into town after natural disasters, taking local work and lining their pockets.
In the first few weeks after Cyclone Marcia ripped through the region, the Yeppoon builder went out of his way to give local home owners affected by the disaster "great quotes".
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But according to Mr Krautz, the insurance companies won't give him, or other local tradies, a fair go.
Here are some of the experiences readers have had:
Jodie Edmonds: I argued with my insurance company because the assessor they sent up from Sunshine Coast only did half the assessment and under quoted as a result so I challenged them and won and now I refuse to have their tradies any where near my home all because I suggested I wanted a local business to do the work it's my choice and I'm sticking it to them got new assessment done by locals and they had to pay out on it and a local is doing the work.
Melissa Winch: We have been told the builders who are doing our repairs are from the Sunshine Coast, after we specifically asked for locals, so we have requested a cash settlement instead from our insurance company so we can arrange to get the work done by locals ourselves. Their reply was that if we do this and not use their preferred repairers, they can't give us any guarantee/warranty on the repairs! Pathetic excuse as whoever does the work will give a guarantee/warranty anyway. We are still waiting to get the settlement, they keep putting us off, saying the assessors haven't got back to them yet.
Bec Dean: Key tips from my experience: 1. If it's not stipulated in your policy and is a 'process' your company has, you are within your rights to refuse and supply alternatives. 2. If they won't pay a cash settlement, check your policy. If no amount is stipulated as 'too much' to pay in cash, again, you are within your rights to challenge. 3. They have to abide by 'due time'. If your claim hasn't been settled within 6 months, you can ask to speak to the Loss Director and then explain your situation. 4. Don't take no for an answer if you believe it's not right! You're paying the insurance and it's your property.
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