Troy Assay with his Poolwerx award for Commercial Development Excellence. Photo Allan Reinikka / The Morning Bulletin
Troy Assay with his Poolwerx award for Commercial Development Excellence. Photo Allan Reinikka / The Morning Bulletin Allan Reinikka

Marcia can’t stand in the way of Troy's customer service

IN THE aftermath of Cyclone Marcia, Troy and Leane Assay were trying to come to terms with the damage to their Poolwerx store.

With no electricity and extensive water damage, the pair could easily have chosen to focus on getting their business back in order.

Instead, they organised commercial generators to arrive from Brisbane and were open within days to make sure their customers could keep their pools and spas clean in the days without electricity.

It took six months for Troy and Leane to get the North Rockhampton store back in order, with new walls, flooring and roofing.

"We pretty much gutted the building," Troy said.

The pair was recognised for their customer service and commitment to the community, being awarded the Commercial Development Excellence award at the recent Australasian Poolwerx Convention.

"Without question, a cyclone puts a strain on business, particularly if you are without power or phone service, have lost a good section of your roof, and your entire store is water logged," Troy said.

"In addition to dealing with pool water quality, we were also helping clients deal with about 20 insurance companies. In total, I did 300 quotes for repair work and hundreds of inspections.

"I'm still doing some quotes now.

"It was a very hectic time but people needed our help and expertise."

Troy said it was a stressful time.

It was also a test for the relatively new business owners, who bought Poolwerx Rockhampton in 2013.



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