Jodie Temperley and her youngest daughter Charlotte Hodgson who are upset by the care at Rockhampton Hospital on two occasions.
Jodie Temperley and her youngest daughter Charlotte Hodgson who are upset by the care at Rockhampton Hospital on two occasions. Allan Reinikka Rokahospital

Misdiagnosis, wait angers mum

A MOTHER of three can't believe the treatment her four-year-old daughter received at Rockhampton Hospital over the past few months.

Jodie Temperley has taken her youngest daughter, Charlotte 'Charlie' Hodgson, to the hospital for two different medical conditions since August.

Ms Temperley said her daughter, whose ear drums had ruptured numerous times and now had a high pain threshold, waited 90 minutes without seeing any medical professional on one occasion, only to be noticed by a nurse when Charlie woke up from a nap screaming.

Ms Temperley's main complaints about the hospital were about waiting times and a misdiagnosis by a doctor.

She also said medical staff wouldn't listen to her, one doctor didn't tell her what was actually wrong with Charlie and wrote the wrong name on the prescription; and blood and urine tests were only done after Charlie was presented at the hospital the following morning.

In relation to the claim of misdiagnoses, Ms Temperley said she found a 20-cent-size lump under Charlie's ear one afternoon in August.

They were at hockey at the time, and a friend who was a nurse advised the symptoms suggested it was an infection in the glands and Charlie needed antibiotics straight away.

Mrs Temperley said she took Charlie straight to the hospital and when they saw a doctor, he went and consulted with the head doctor on duty.

"The head doctor said it was a parasite," she said. "He said he guaranteed it was viral."

The doctor explained what symptoms Charlie would present had the condition been bacterial.

Ms Temperley said no blood or urine tests were done during this visit.

The next morning, Charlie woke up and the lump had swollen to cover the whole side of her face, down along her jaw line. It was red and hot to touch.

Tests at the hospital that morning revealed Charlie's condition was bacterial.

Rockhampton Hospital Medical Services executive director Dr Alan Sandford said he would be happy to meet with Ms Temperley to discuss her concerns and explain their processes.

"I have reviewed the patient's charts regarding both these issues and believe she has been treated with appropriate care and professional expertise in both of the cases mentioned.

"It is standard procedure for junior doctors to consult with a senior regarding a patient's assessment and treatment plan, especially when it comes to children."

He said hospital records showed information and advice had been provided to Ms Temperley.

Dr Sandford said the hospital was aware of Charlie's medical history with her ear, nose and throat problems.

All emergency departments patients are triaged according to clinical need - the sickest get priority.



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