VIDEO: NBN causes headaches for Bouldercombe man
THE prospect of faster internet speeds may have some people excited about the NBN coming to their part of Central Queensland, but not Keith Jamieson.
The Bouldercombe man signed up to get his house ready for connection to the NBN back in April when an NBN van came out to the area, but since then he's had nothing but problems.
In fact, he's looking at going to the Ombudsman with his complaint.
"By the time they get us hooked up, the tower will be rusty out in Bouldercombe," he said.
Mr Jamieson is still using ADSL internet, so when an NBN van came to the area he was one of many to sign up for technicians to hook them up in preparation for the service. But on the day a technician was supposed to arrive he said no one showed up and no one called to explain why - an annoying situation made worse when his existing internet was cut off. It took him two days to get it back on again.
In total, Mr Jamieson said he had endured three missed appointments so far, and each time he'd contacted Telstra and the NBN to complain he'd been told the other party was at fault.
Earlier this week, Keppel MP Brittany Lauga said she would write to Telstra to reinforce the need for better services, after receiving many complaints from residents.
A Telstra spokesperson apologised to Mr Jamieson.
"Unfortunately, due to human error, an NBN service was connected to an incorrect address," the spokesperson said.
"We have spoken to Mr Jamieson to apologise and we are working with him to get him connected to NBN as quickly as possible."