‘No guarantees’: Authorities warn of more homeschool crashes
EDUCATION authorities have apologised to parents, teachers and students who were unable to use the Department of Education's online learning system yesterday but has not ruled out that a system outage won't happen again.
Department of Education Director-General Tony Cook has this morning apologised to Queenslanders who were unable to access their The Learning Place yesterday, and said they had been working overnight to increase the size of their servers to try to prevent the same issues occurring.
"We've increased the size of our servers overnight, we did that already during the holiday break period," he said.
With 1.8 million hits in 30 minutes at the start of the school day, it wasn't until about midday that the website was operational, he said on ABC radio this morning.
"There was extensive testing and we planned for it, we increased the size of servers but the reality is in that 30 minute period we got a lot of hits, and what often happens is when someone can't get onto a website they try again and they try again and that affects how it all operates," he said.
There were also technological issues with OneNote, an application used by many schools that not only impacted public and non-government schools in Queensland yesterday but around the country, he said.
"I acknowledge the frustration around IT and as the Director-General I apologise for that," he said.
Despite the statewide system outage Mr Cook said there were tens of thousands of operating online yesterday and many thousands of students were using hard-copy learning materials provided by schools.
But he did not guarantee there would be similar problems as the state logs on for day two of Term.
"What I can say is we worked very hard overnight to increase the capacity of servers, there will always be IT issues, some of these issues would be out of our control, such when there's national organisations or international organisations like Microsoft who themselves were experiencing challenges … yesterday as well," he said.
"We're doing our best this morning and we're absolutely asking people, if you can't get on, that's not such an issue, you've got material there, there's other material there you could be using, take some time out to spend with your child."
Originally published as 'No guarantees': Authorities warn of more homeschool crashes