Patients say health care was good in Central Queensland

PATIENTS at rural CQ hospitals say they do not know how to provide feedback or make a complaint about the care they received despite saying they were pleased with their overall experience.

The anomaly was highlighted in the Small Hospitals Patient Experience Survey that asked patients about their experiences at Central Queensland Hospital and Health Service facilities.

The survey was released yesterday and found 61% of patients at Emerald Hospital did not receive any information about how to provide feedback about the care they received.

But 71% of patients said they were happy with the overall care they received and 88% were satisfied with the amount of information they received about their ailments.

Health department spokesman Dr Michael Cleary said the survey provided valuable insights into patient experiences.

Blackwater Multi-Purpose Health Service patients praised their doctors for explaining their health conditions in a way that alleviated any fears or concerns they had.

But those patients were not as happy when asked about the cleanliness of toilets and bathrooms with only 78% saying they were up to par - one of the lowest results in the state.



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