Pauline, 83, receives apology

COUNCILLOR Tony Williams has revealed that 83-year-old Pauline Jasperson did receive an apology for the upset caused by a council letter ordering to clean up her meticulously maintained garden.

He visited Pauline at her home in West Rockhampton, and personally apologised on behalf of the authority for the distress she suffered.

He has also asked the council's compliance department to re-write the letters that are sent out to the thousands of property owners each year who are accused of having overgrown blocks.

"I think the standard letter is very bureaucratic and accusing and it should be written differently," he said.

Cr Williams will next week ask his colleagues to support his proposal for the council to be more transparent and forthcoming so complainants can be kept informed about progress with their complaint.

"I don't think it's enough to simply tell a person that their complaint has been addressed adequately.

"We should be able to tell people what we are proposing to do and what progress we are making."

He believes the current policy is too restrictive and that it is not the intent of the Information Privacy Act to prevent such disclosures.

"Impacted constituents are becoming increasingly dissatisfied with the effect a rigorous adherence to the legislation is having," he says in a notice of motion which will be debated on Tuesday.

 

PROVIDING INFO

  • Cr Williams is seeking to change the privacy policy which results in complainants being told nothing about the progress of their complaint.
  • He believes a more open attitude will reduce frustration and criticism.
  • The council believes the complaint against Mrs Jasperson was a genuine mistake.


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