Revellers urged to stay safe on NYE
THEY work in hospitality, not hostility.
This was the message from Heritage Hotel's security manager Graham Edwards in the lead-up to tonight's New Year's revelling.
Mr Edwards, who has 20 years of experience in security and has worked in Europe, said everyone, regardless of age, would be asked to produce photographic identification tonight.
He said security would be encouraging revellers to enjoy themselves.
"It's all about meet and greet," Mr Edwards said.
He said his crew were encouraged to meet The Heritage Hotel's guests with a smile for three reasons - it was good customer service, it made them feel welcome and it allowed the crew to identify potential problem revellers.
Mr Edwards said it would be about zero tolerance towards aggression and anti-social behaviour.
"Common sense and being alert are two key components of remaining safe. If you get into a potentially aggressive situation, walk away. We would remind people that one punch can kill," Brisbane event commander Chief Superintendent Brent Carter said.
Mr Edwards, who has worked in Ireland, the United Kingdom, Amsterdam and Bulgaria, said the Australian culture was the worst he had experienced in the world for out-of-control revelling as venues gear for the biggest night of the year.