Duck Barrett with his Telstra phone bill, which states he has two cents overdue.
Duck Barrett with his Telstra phone bill, which states he has two cents overdue. Chris Ison

Sneaky costs from Telstra

ROCKHAMPTON man Duck Barrett claims Telstra is cheating Australians out of cash with a sneaky rounding-up policy.

Duck took aim at the under-fire communications giant over what he claims is a policy where they round-up instead of rounding-down when customers pay bills in cash.

He said though it may only be a couple of cents on transactions, the figure quickly added up.

A Telstra spokesperson said every business had its own rounding policy for customers who paid by cash.

Telstra has been heavily criticised this week for its policy to charge a $2.20 penalty to customers who pay bills by cash.

Duck said the rounding issue came to light when he received a bill that claimed he had two cents overdue.

Duck pays his bills in cash and said staff at the post office would round down a figure on his Telstra bills.

But he said Telstra still expected the one or two cents.

“If you go to any shop they round the cents off. You don't go back two weeks later and they say, 'You owe us two cents from last time'. This is what Telstra is doing.”

The Telstra spokesperson said they wanted to contact Duck to discuss the rounding issue.

Meanwhile it has been revealed the Rudd Government gave Telstra an ultimatum to split its wholesale and retail businesses or be forced to sell key assets.



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