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Search for answers over Bouldercombe's internet issues

Keith Jamieson is annoyed that internet users in Bouldercombe have had intermittent service for that past couple of weeks which Telstra has been unable to resolve. Photo: Chris Ison / The Morning Bulletin
Keith Jamieson is annoyed that internet users in Bouldercombe have had intermittent service for that past couple of weeks which Telstra has been unable to resolve. Photo: Chris Ison / The Morning Bulletin Chris Ison

KEITH Jamieson's almost daily ritual of phoning Telstra's support line is set to inspire a new song.

"I don't know what I'm going to call it but I'm going to write a song about it," said the country music singer and songwriter from the office of his Bouldercombe home.

"You know how it goes, press button one to go to button two and go back to button one to get to button four; that crazy routine."

While Mr Jamieson can see the lighter side, he believes it is time for Telstra to explain the problem that has plagued customers in the town for almost a month.

"If there's a fault, there's a fault - we'd accept that," he said. "We just want someone from Telstra to talk to us and explain it. If they would just tell us what's going on, we would be satisfied."

Mr Jamieson says he has rung Telstra about 20 times to report the fault which sees the internet "drop in and out" on a regular basis.

"For nearly a week there, we had no internet at all. At other times, it's been out for two or three days at a time. It's just a pain... it's really inconvenient."

As president of the Bouldercombe Progress Association, he feels compelled to find a resolution to the problem which is impacting a host of services in the rural township, including the school. "If we were in Melbourne, it would probably be back within an hour but Bouldercombe is only a small community," Mr Jamieson said.

"They probably don't even know where we are."

Mr Jamieson said that when he calls the help desk he can be put on hold for up to an hour. When he finally gets through to a consultant, he is told to check the cables, the modem and other aspects of his computer.

When that doesn't resolve it, the consultant says the fault will be investigated further. When the service is restored, he receives a text to say the fault has been rectified but the cause of the problem is not included.

Topics:  adsl bouldercombe internet telstra



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