Boom gates and numberplate cameras are the signs shoppers are entering a paid parking area at the Sunshine Plaza. Other areas continue under the regulated parking system, with a maximum stay of three hours.
Boom gates and numberplate cameras are the signs shoppers are entering a paid parking area at the Sunshine Plaza. Other areas continue under the regulated parking system, with a maximum stay of three hours. Francesca McMackin

Shoppers caught out in 'confusing' Plaza parking system

CONFUSION over parking at the Sunshine Plaza has left residents fuming, as unsuspecting shoppers return to their cars to find $55 fines.

Tina Muggleton shared to social media her parking fine from the Sunshine Plaza, where she had expected to pay the $3 parking fee for a four-hour stay but instead returned to her car to find the $55 ticket.

The car was parked in the regulated parking area, which still spans the multi-level and open-air car parks at Kmart and the multi-level car park at Myer.

In these areas, parking is restricted to three hours only, with fines of $55 for any overstay.

All other parking areas have been converted to managed paid parking, with two small cameras aimed at registration plates on entry and boom gates at the exit.

 

There are no boom gates at the entry, but shoppers are required to pay on exit if their stay exceeded three hours.
There are no boom gates at the entry, but shoppers are required to pay on exit if their stay exceeded three hours. Francesca McMackin

In these areas, parking is free for the first three hours with incremental fees thereafter, up to a maximum charge of $20 for seven hours.

Commenters on the post agreed the system was confusing, and could drive away shoppers.

When paid parking came into effect on November 1, centre manager Michael Manwaring hoped the regulated parking areas would also be converted to paid parking areas by the end of the month, reducing the confusion.

Centre management was unavailable for comment yesterday.

Further information on the Sunshine Plaza parking system is available at the Sunshine Plaza website.

Shoppers who believe they have been unfairly slapped with the $55 parking fine can make an objection at pripark.com.au/objections.

Anyone wishing to dispute a parking fee in paid parking areas can contact sunshineplaza@pointparking.com.au.

Tips for surprise-free parking at Sunshine Plaza

- The pay station at the boom gate does not accept cash and cannot redeem the fourth hour of free parking for movie ticket holders.

- Parking pay stations, marked in orange, in parking areas around the centre can take cash and movie tickets. Note where the pay station is when you enter the centre. If you feel unsafe stopping at a station outside the centre, visit the indoor pay station near Australia Post.

- Shoppers looking to redeem all-day free parking with $150 in receipts will need to visit the customer service desk in the centre. These receipts can be pooled between shoppers.

- Do not stay in the regulated parking areas if your stay may exceed three hours.

- You can leave the centre and come back for another three free hours, but you'll need to be out of the car park for more than half an hour.



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