Slow speeds after Optus switch
IF YOU'RE looking for fast Optus broadband in Frenchville, it seems like 3am is the ideal time to surf the net.
The Morning Bulletin's IT expert, Bruce Kerr, unwittingly uncovered a broadband bottleneck in the suburb after switching his home internet and phone from Telstra to Optus.
Initially Bruce was paying $130 monthly for 300GB of data, plus other costs for line rental and phone calls, but decided to switch to Optus after they advertised a lower price for a better bundle.
Bruce said the deal, which "looked great on paper", promised the same speeds as Telstra's BigPond service.
While setting up his new Optus connection, Bruce said he did a speed test and found the data speed had dropped to about 20% of the speed he was previously accessing.
"It was just atrocious," he said.
Bruce said the connection would fluctuate throughout the night, with the speed creeping back up to Telstra levels around 3am and slowing as more people started using it.
After hours on the phone, Bruce has been able to switch back to Telstra, with a reduced monthly fee.
But he said dealing with the issue wouldn't be as easy for people not familiar with the industry.
"The average John Citizen would have to believe them and would probably put up with a slow connection for the next few years until one day we get NBN," he said.
"If you're not in the industry... you're a sitting duck for any of the telcos to railroad you into a plan that suits them more than it suits you."