TELSTRA has blamed a privacy breach for the disabling of internet services that's affected up to one million BigPond email users.
Telstra spokeswoman Karina Keisler said the company was made aware of a privacy breach yesterday afternoon and disabled its online billing, BigPond self-care and My Account functions on its website an hour later.
She said Telstra was investigating the problem and should have these services, including BigPond email, back online this afternoon.
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"It might be considered over-cautious, but we'd rather be over-cautious than take risks with our customers' private details," Ms Keisler said.
"We're working around the clock and we're going to have the site back up as soon as possible."
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