Vodafone losing customers fast

CUSTOMER growth at Telstra is slowing after it picked up nearly a million customers in the final three months of last year, while Vodafone said that earlier this year it was losing nearly 100,000 customers a month.

Vodafone's churn rate, the pace at which customers leave a company, peaked in February at just over 2 per cent for post-paid customers - those on contract - but it was falling to more common levels of about 1.8 per cent, the chief executive, Nigel Dews, said yesterday.

In customer numbers, that means about 90,900 post-paid customers left Vodafone in February for other mobile providers, when its reputation for customer and network services were at a nadir.

Mr Dews said complaint levels had declined to the same level as in November, which was before dissatisfied customers launched a class action against the company.

"All metrics are improving and we're really well and truly into the recovery phase from a performance point of view," he said.

Read more at BrisbaneTimes.com.au



GALLERY: Stunning coast home beyond compare under the hammer

GALLERY: Stunning coast home beyond compare under the hammer

Expansive, modern designed home is set on three glass wrapped levels

UPDATE: Woman in serious condition after car hits tree

UPDATE: Woman in serious condition after car hits tree

THREE children are stable while a woman in her 20s is serious

Coast eateries clean up awards for best beefy food

premium_icon Coast eateries clean up awards for best beefy food

CQ Food Excellence awards held with winners from 26 entries.

Local Partners