Want to have a whinge but can't find the words?
ONLY 4% of customers tell businesses when they are not happy but Your Write is helping to change that by writing the words people want to say so that their complaints are heard.
Brisbane-based co-founder Natasha Poynton said Your Write was an online network of writers from around the country.
"Your Write Pty Ltd writes anything people need, including grants, proposals, policies, procedures and media But recently the number of letters of complaint we have written for people has significantly increased but recently the number of letters of complaint we have written for people has significantly increased.
"The rise of social media and other technologies hasn't made it easier for people to complain when they are unhappy with something - particularly for people without access to technology, for whom English isn't their first language or who aren't confident what to say.
"That's where we help by listening to what the customer wants to say, doing a little research, and then writing it down for them.
"Often the complaints we write include positives.
"Receiving praise in writing goes a long way as well."
If you are unhappy with an experience you've had, phone Your Write on 0416 010430 or visit www.your-write.com.au.